Bangalore Kempegowda International Airport has been certified as a 4-Star Regional Airport in 2023 for the facilities, comfort, cleanliness, shopping, food & beverages, staff service and security / immigration.
“Bangalore Airport offers an appealing customer experience with a good and varied choice of retail and dining in Terminal 1. Whilst the domestic side of the terminal can be congested, this is less prevalent on the international side. T1 will soon transition to a domestic only operation, and this should see a further significant improvement to passenger standards.”
Ground Transportation
Public Transport options
Distance to public transport
Airport taxi service
Car Rental
Security Screening
Screening guide signage
Waiting times
Service efficiency
Staff attitude and courtesy
Staff language skills
FastTrack security
Immigration Service
Waiting times – arrivals
Waiting times – departures
Staff attitude and courtesy
Staff language skills
FastTrack immigration
Wayfinding & Signage
Ease of wayfinding – arrivals
Ease of wayfinding – transfer
Ease of wayfinding – departures
Clarity of signs & symbols
Signage language choices
FIDS : positioning in terminal
FIDS : clarity of display
Terminal maps
Airport App navigation
Airport “help” staff
Info / Help counter service
Arrival
Walking distances
Availability of toilets
Baggage hall facilities
Baggage delivery times
Baggage carts
Meet and greet facilities
Departure
Signage to check-in
Congestion around check-in
Queuing systems
Seating near check-in
Premium check-in facility
Signage to security / departures
Transfer
Walking distances
Signage to transfer areas
Transfer security screening
Transfer waiting area
Rest area for transfer customers
Ease of transfer process
Terminal Comfort
Congestion around terminal
Air temperature
Décor and condition
Seat availability
Seat types and comfort
Access to power / charging points
Cleanliness of seats
Cleanliness of washrooms
Cleanliness of public areas
PRM washrooms
Baby changing rooms
Disclaimer
The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.
