Air Arabia Rating Analysis | 3-Star Airline

Air Arabia Rating Analysis

Air Arabia is Certified as a 3-Star Low-Cost Airline for the quality of its airport and onboard product and staff service. Product rating includes cabin comfort, baggage / seat charges, buy onboard food & beverages, cabin cleanliness, and service rating covers cabin and ground staff.

“A low-cost airline and therefore very strict on baggage weight and size. Cabin seating is good for low-cost flights of 3-4 hours (32″ seat pitch). Pre-order and buy onboard foods are reasonable and not expensive. The cabin staff service is fair, but standards of cabin and washroom cleanliness can be poor. Streaming WiFi entertainment options are good for low-cost in this region. Airport service standards are a weakness.”

Air Arabia Rating Analysis

Airport Services | 3-Star Airline

Check-in service options
Check-in staff service
Boarding efficiency
Staff assistance on arrival
Baggage delivery times

Onboard Product | 3-Star Airline

Seat comfort
Cabin safety information / video
Cabin and seat cleanliness
Washroom cleanliness
Inflight Entertainment : WiFi streaming
Seat power facilities
WiFi service
Selection of buy onboard F&B
Quality of buy onboard F&B
Prices of buy onboard F&B
Selection of pre-order F&B
Quality of pre-order F&B
Prices of pre-order F&B

Cabin Staff Service | 3-Star Airline

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff


The Air Arabia Rating Analysis shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Airways Office cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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