Air Serbia is Certified as a 3-Star Airline for the quality of its airport and onboard product and staff service. Product rating includes seats, amenities, food & beverages, cleanliness etc, and service rating is for both cabin staff and ground staff.
“Air Serbia has a reasonably good product in Business and Economy Class on long-haul flights, but staff service attention can be inconsistent. Short-haul Business Class has complimentary catering, but Economy Class is buy onboard. Airport service standards in Belgrade are inconsistent for staff friendliness and efficiency, but the Business Class lounge is at a good standard. With improvements to service consistency, this is a potential 4-Star Airline.”
Airport Services – Belgrade | 3-Star Airline
Premium check-in facilities
Check-in staff service
Priority boarding service
Staff assistance on arrival
Transfer service assistance
Priority baggage service
Business Class Lounge – Premium Lounge Belgrade | 3-Star Airline
Ambience and exclusivity
Seat availability and comfort
Standard of washrooms
Cleanliness of lounge areas
Choice of hot and cold food
Quality of food served
Choice of wines and beverages
WiFi service
Access to power / charging points
Friendliness of staff service
Staff service efficiency
Staff Language skills
Total staff service hospitality
Onboard Product – Long haul | 3-Star Airline
Seat comfort and personal space
Cabin safety information / video
Comfort items : duvet, pillows, turndown
Cabin and seat cleanliness
Cabin temperatures
Washroom cleanliness
Amenity kit and washroom amenities
Inflight entertainment
WiFi service
Quality of meals served
Flexibility of meal service
Quality of wines & beverages
Magazines and newspapers
Onboard Product – Short haul | 3-Star Airline
Seat comfort
Cabin safety information / video
Comfort items : pillow, blanket
Cabin and seat cleanliness
Washroom cleanliness
WiFi service
Quality of meals served
Selection of wines & beverages
Magazines and newspapers
Cabin Staff Service – Long haul | 3-Star Airline
Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Personalisation of service
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff
Cabin Staff Service – Short haul | 3-Star Airline
Attention to cabin safety
Service skills and proficiency
Speed and timing of services
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Responding to customer requests
Quality consistency among staff
Disclaimer
The Air Serbia Rating Analysis shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Airways Office cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.
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