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The Best Airline Staff Service awards recognize the combined airline staff service across both the airport and the onboard experience, and the results for all global regions are shown below.

Best Airline Staff in Africa 2023

Tom Shivo, Chief People Officer Kenya Airways said: “We are extremely excited and humbled to be recognized as having the Best Airline Staff in Africa. We take great pride in our employees, who drive our competitive advantage. Our commitment to diversity, equity, and inclusion is a cornerstone of our success, as it empowers our team to deliver on our brand promise of service with an African touch to our customers.”

Best Airline Staff in Asia 2023

Shinichi Inoue, President and CEO of ANA, said, “Through the commitment of all our employees to deliver unbeatable customer experience, ANA has earned 3rd place in the prestigious SKYTRAX Airline of the Year award as well as three categories,” “With the multiple recognitions, it is undeniable that ANA’s track record is unprecedented. However, while we are humbled by these accolades, we are determined to continue improving our quality to bring about further innovation. To meet the evolving needs of our passengers in the post-COVID era, we will raise our efforts to unite the world in wonder by offering customer oriented service, products and experiences at the next level.”

Best Airline Staff in Australia/Pacific 2023

André Viljoen, CEO of Fiji Airways said: “Our unwavering commitment to quality service delivery is reason that Fiji Airways is today the Best in Australia and the Pacific. We may not have as much resources as larger airlines, but we have the Fijian spirit of hospitality and care. As the National Airline, we embrace and champion these values in everything we do, and this sets us apart as an airline. The fact that these awards are determined purely on guest feedback makes our two accolades all the more special. Our customers have consciously chosen Fiji Airways above all the other participating airlines in the region.”

Best Airline Staff in China 2023

Mr Yongzheng Ding, President of Hainan Airlines said: “Great appreciation for the recognition of Hainan Airlines brand and service. To be awarded Best Airline in China for 12 years is the great encouragement. I really appreciate all Hainan Airlines staff efforts for their hard work. In the coming days Hainan Airlines will dedicate herself in service improving and innovation offering passengers travel experience beyond expectation with oriental characteristics.”

1

Hainan Airlines

2

China Southern Airlines

3

Juneyao Air

4

China Eastern Airlines

5

Xiamen Airlines

6

West Air

7

Shenzhen Airlines

8

Spring Airlines

9

Tianjin Airlines

10

Air China

 

Best Airline Staff in Europe 2023

Austrian Airlines CEO, said: “We are all really proud that we have been named European Champion in the category ‘Best Airline Staff Service’. This shows that our customers feel the passion for service and hospitality that we aim to live in this company every day. Particularly after the challenging Corona years, this award has a very special meaning for us and motivates us even more to give our very best in the upcoming busy summer season!”

Best Airline Staff in the Middle East 2023

Eng. Abdulaziz Al Raisi, Chief Executive Officer of Oman Air, said, “Our people are the heart and soul of our airline. We are driven by a passion that embodies exceptional professionalism and going above and beyond to create extraordinary and unforgettable moments for every guest. Receiving this prestigious award for the sixth time is a source of immense pride and a testament to our unwavering commitment to set new benchmarks for guest experience, year after year.”