The British Airways Club Lounge at London Gatwick Airport is Certified as a 4-Star Airline Lounge for the lounge facilities and staff service.
“The British Airways Club Lounge at Gatwick Airport occupies a good position near to security – however, this does mean that walking times to the gates can be long. The lounge has a large footprint and good seat choices but does see some crowding at peak times. The food selection offers a good range of hot and cold dishes, and the self-serve bar standards remain very good when benchmarked. Staff are reasonably friendly and are efficient at maintaining lounge presentation given the turnover of customers.”
Business Class Lounge – Club Lounge
Location of lounge in terminal
Signage to lounge
Ease of locating lounge
Lounge entry requirements
Comfort & Ambience
Lounge capacity / crowding
Boarding call system
Daylight and outside views
Ambience and exclusivity
Décor and lighting
Temperatures in lounge
Cleanliness of food area
Cleanliness of seating
Cleanliness of washrooms
Cleanliness of showers
Seating and Comfort
Choice of seat types
Availability of seats
Comfort of seating
Seat privacy standards
Private work stations
Standard of washrooms
Standard of shower facilities
Shower facility waiting times
Secure left luggage area
Food and Beverages
Presentation of self-serve buffet
Choice of cold buffet
Choice of hot dishes
Quality of food served
Choice of wines and beverages
Choice of coffee, tea, hot drinks
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