British Airways is Certified as a 4-Star Airline for the quality of its airport and onboard product and staff service. Product rating includes seats, amenities, food & beverages, IFE, cleanliness etc, and service rating is for both cabin staff and ground staff.
“British Airways is in a period of extensive upgrading with new First Class and new Club World products being launched. To compete with low-cost airlines on short-haul routes, BA replaced complimentary F&B with buy onboard in Economy. Cabin staff service is well ranked for long and short-haul operations. Premium lounges at Heathrow are generally good, but can be crowded at peak times.”
British Airways Rating Analysis
Onboard Product – Long haul | 4-Star
Cabin Staff Service – Long haul | 4-Star
The British Airways Rating Analysis shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.