British Airways Rating Analysis | 4-Star Airline

British Airways Rating Analysis

British Airways is Certified as a 4-Star Airline for the quality of its airport and onboard product and staff service. Product rating includes seats, amenities, food & beverages, IFE, cleanliness etc, and service rating is for both cabin staff and ground staff.

“British Airways is in a period of extensive upgrading with new First Class and new Club World products being launched. To compete with low-cost airlines on short-haul routes, BA replaced complimentary F&B with buy onboard in Economy. Cabin staff service is well ranked for long and short-haul operations. Premium lounges at Heathrow are generally good, but can be crowded at peak times.”

British Airways Rating Analysis

Airport Services – Heathrow | 4-Star

Premium check-in facilities
Check-in staff service
Priority boarding service
Staff assistance on arrival
Transfer service assistance
Arrival lounge facilities
Priority baggage service

First Class Lounge – Heathrow | 4-Star

» View British Airways T5 lounge ratings
» View British Airways T5 Arrivals lounge rating
» View British Airways T3 lounge ratings

Onboard Product – Long haul | 4-Star

Seat comfort and personal space
Cabin safety information / video
Comfort items : duvet, pillows, turndown
Cabin and seat cleanliness
Cabin temperatures
Washroom cleanliness
Amenity kit and washroom amenities
Inflight entertainment
WiFi service
Quality of meals served
Flexibility of meal service
Quality of wines & beverages
Magazines and newspapers

Cabin Staff Service – Long haul | 4-Star

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Personalisation of service
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff


The British Airways Rating Analysis shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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