Malindo Air Rating Analysis | 3-Star Airline

Malindo Air Rating Analysis

Malindo Air is Certified as a 3-Star Airline for the quality of its airport and onboard product and staff service. Product rating includes seats, amenities, food & beverages, IFE, cleanliness etc, and service rating is for both cabin staff and ground staff.

“Malindo Air describes itself as a premium airline, but in reality, it is more of a low-cost carrier with a small Business Class and IFE. Seat comfort in Economy is fine for 2-3 hours, but for longer routes this is poor. IFE is satisfactory where offered. Recliner seats in Business Class are okay for 2-3 hour flights and meal standards are fair. Economy is pre-purchase or buy-on-board F&B, and the standards are not good. Cabin staff service can be good but inconsistent.”

Malindo Air Rating Analysis

Airport Services – Kuala Lumpur | 3-Star

Premium check-in facilities
Check-in staff service
Priority boarding service
Staff assistance on arrival
Transfer service assistance
Priority baggage service

Business Class Lounge – Executive lounge KLIA2 | 3-Star

Ambience and exclusivity
Seat availability and comfort
Standard of washrooms
Standard of shower facilities
Cleanliness of lounge areas
A la carte dining option
Choice of hot and cold food
Quality of food served
Choice of wines and beverages
WiFi service
Access to power / charging points
Friendliness of staff service
Staff service efficiency
Staff Language skills
Total staff service hospitality

Onboard Product – Short haul | 3-Star

Seat comfort
Cabin safety information / video
Comfort items : pillow, blanket
Cabin and seat cleanliness
Washroom cleanliness
Inflight Entertainment
WiFi service
Quality of meals served
Selection of wines & beverages
Magazines and newspapers

Cabin Staff Service – Short haul | 3-Star

Attention to cabin safety
Service skills and proficiency
Speed and timing of services
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Responding to customer requests
Quality consistency among staff


The Malindo Air Rating Analysis shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Airways Office cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

zooFamily Organisers: Airways Office | Travelzoo BD Ltd | zoo Travel Technology | Travel News BD | Airlines Office