China Eastern Airlines Rating Analysis

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China Eastern Airlines is Certified as a 3-Star Airline for the quality of its airport and onboard product and staff service. Product rating includes seats, amenities, food & beverages, IFE, cleanliness etc, and service rating is for both cabin staff and ground staff.

China Eastern Airlines Rating Analysis

Airport Services – Shanghai Pudong | 3-Star

Premium check-in facilities

Check-in staff service

Priority boarding service

Staff assistance on arrival

Transfer service assistance

Priority baggage service

First Class Lounge – Lounge 36 | 3-Star

Ambience and exclusivity

Seat availability and comfort

Standard of washrooms

Standard of shower facilities

Cleanliness of lounge areas

A la carte dining option

Choice of hot and cold food

Quality of food served

Choice of wines and beverages

WiFi service

Access to power / charging points

Friendliness of staff service

Staff service efficiency

Staff Language skills

Onboard Product – Long haul | 3-Star

Seat comfort and personal space

Cabin safety information / video

Comfort items : duvet, pillows, turndown

Cabin and seat cleanliness

Cabin temperatures

Washroom cleanliness

Amenity kit and washroom amenities

Inflight entertainment

Quality of meals served

Flexibility of meal service

Quality of wines & beverages

Magazines and newspapers

Cabin Staff Service – Long haul | 3-Star

Attention to cabin safety

Service skills and proficiency

Speed and timing of service

Enthusiasm and friendliness

Service hospitality

Personalisation of service

Interaction with customers

Language skills

Cabin presence and attention

Responding to customer requests

Quality consistency among staff

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Airways Office cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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