IndiGo Rating Analysis | 4-Star Airline

IndiGo Rating Analysis

IndiGo is Certified as a 4-Star Low-Cost Airline for the quality of its airport and onboard product and staff service. Product rating includes cabin comfort, baggage / seat charges, onboard food & beverages, cabin cleanliness, and service rating is for cabin and ground staff.

“IndiGo provides a good low-cost experience for domestic and international flights with good cabin staff service. Airport standards for check-in and baggage delivery are fairly organised, but boarding efficiency varies by airport. The buy-on-board and pre-order F&B selection is fair, and overall IndiGo gives an above-average customer experience.”

IndiGo Rating Analysis

Airport Services – Delhi | 4-Star Airline

Check-in service options
Check-in staff service
Boarding efficiency
Staff assistance on arrival
Transfer service assistance
Baggage delivery times

Onboard Product | 4-Star Airline

Seat comfort
Cabin safety information / video
Cabin and seat cleanliness
Washroom cleanliness
Selection of buy onboard F&B
Quality of buy onboard F&B
Prices of buy onboard F&B
Selection of pre-order F&B
Quality of pre-order F&B
Prices of pre-order F&B

Cabin Staff Service | 4-Star Airline

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff

Disclaimer

The IndiGo Rating Analysis shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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