Malaysia Airlines is Certified as a 4-Star Airline for the quality of its airport and onboard product and staff service. Product rating includes seats, amenities, food & beverages, IFE, cleanliness etc, and service rating is for both cabin staff and ground staff.
“Malaysia Airlines fleet and product improvements in the last 2 years are paying off, with standards much improved. Long haul A350 aircraft provide excellent standards, and signs of the heralded ‘Malaysian Hospitality’ are now beginning to show through more strongly. Once a 5-Star Airline, Malaysia Airlines could achieve this top rating again if better consistency can be provided”.
Malaysia Airlines Rating Analysis
Disclaimer
The Malaysia Airlines Rating Analysis shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.
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